Privacy Policy
Your Data is Safe with Us
This page describes Micropay’s Privacy Policy only. The full Terms and Conditions governing the use of Micropay services including account registration, transaction limits, tariffs, suspension, liability, and dispute resolution are provided within the Micropay mobile application and are legally binding upon acceptance. In the event of any inconsistency, the in-app Terms and Conditions shall prevail.
1. Introduction
1.1 This website, accessible at https://www.micropay.co.ug, is made available by Micropay (U) Ltd.
1.2 Micropay respects the privacy of your personal information. This Privacy Policy explains how personal information is collected,
used, disclosed, and protected. We take all reasonable measures to keep your information secure and confidential.
2. What is Personal Information?
2.1 Personal information refers to information that identifies you as an individual, including but not limited to nationality, age,
contact details, identifying numbers, and transaction-related information.
3. Information We Collect
3.1 We may collect personal information such as your name, handset details, contact information, billing information,
and transaction data.
3.2 Additional information may be collected to improve our products and services, including demographics,
usage experience, and communication preferences.
4. How We Use Your Personal Information
4.1 We use personal information to provide and improve Micropay services and to communicate with you regarding those services.
4.2 Statistical analysis may be conducted to improve service delivery, provided such analysis does not identify individuals.
4.3 With your consent, we may contact you for promotions, market research, or service updates.
4.4 You may opt out of promotional communications at any time.
4.5 Micropay may still contact you regarding account status, service updates, or changes to terms and conditions.
5. Protection of Personal Information
5.1 We do not sell, rent, or disclose personal information to unauthorised third parties except where required or permitted by law.
5.2 Reasonable security measures are applied to protect personal information from loss, misuse, or unauthorised access.
6. Access and Correction
6.1 You may request access to, correction of, or updates to your personal information. Identity verification may be required.
6.2 Updates may also be made through Micropay customer service centres.
7. Changes to this Privacy Policy
7.1 Micropay may update this Privacy Policy from time to time by posting the revised version on this website.
8. Governing Law
8.1 This Privacy Policy is governed by the laws of the Republic of Uganda.
What Are Your Rights?
You have the right to access, correct, object to processing, withdraw consent, request restriction or deletion of your personal data, and lodge complaints where applicable under Ugandan data protection laws.
- Access and correction of personal data
- Object to processing for direct marketing or where no legal basis exists
- Withdraw consent at any time
- Request deletion or restriction of processing
- Lodge complaints regarding misuse of personal data
Requests may be submitted to mivan@micropay.co.ug.
You may also lodge a complaint with the Personal Data Protection Office (PDPO), Uganda:
Email: info@pdpo.go.ug
Tel: 0417801008 / 0417801009
Website: www.pdpo.go.ug
Terms and Conditions
Use of Micropay services is governed by separate Terms and Conditions presented to users during in-app registration and onboarding. Continued use of Micropay services constitutes acceptance of those Terms.
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