FREQUENTLY ASKED QUESTIONS

MicroPay is a Financial Technology (FINTECH) company Licensed and Regulated by The Bank of Uganda as a Payment Service Provider (PSP) and Payment Service Operator (PSO). MicroPay provides an innovative electronic payments platform designed to enable multiple forms of secure e-payment methods.

Product Offerings:

• Bank deposits and withdraws for all banks.
• Peer-to-Peer (P2P) Money transfer.
• Bill Payments (Utilities and Pay TV).
• School Fees & Tuition payments.
• Entertainment and event tickets.
• Airtime, voice and data purchases for telecoms
• Bulky payment.

MicroPay has been in existence for 11 years. It was founded and established in 2012.

• A sole proprietorship
• A partnership
• A company
• A microfinance institution
• An entity approved by the central bank

• Tax identification Number (TIN) for the individual
• National Identification Number (Copy of the original National ID)
• Current photo of business location
• Local Council letter from the area location of business
• Trading License/ proof of existence of running business
• Two current passport photos
• Valid Contact number registered in agent’s names
• Bluetooth printer to print receipts after transactions
• Android smart phone / POS machines with 4G network to use for carrying

• Company Tax Identification number (TIN).
• Copies of National ID for any two company directors.
• Company form 1,Form 18 and Form 20 or form 7 (Certified Copy).
• Certified Copies of Memorandum and Articles of Association.
• Certified copy Certificate of Incorporation.
• passport photos of each director.
• Valid telephone contact numbers for directors.
• Bluetooth printer, an android smart phone\PO and 4G network to use for carrying out transactions.

• Download the micropay APP from google play store.
• Visit any of our agents.
• Provide valid identification.
• Fill in our Registration Form.
• Accept Terms and Conditions.
• Activate your account, deposit money.
• Start transacting.

• All transactions are End to End encrypted.
• MicroPay is licensed and regulated by Bank of Uganda as a payment’s platform.
• Customer money is held at Centenary Bank

• Micropay agent shares the Cente outlet code [7531001] with a CRDB customer.
• CRDB customer initiates a withdrawal from Cente app using the shared outlet code.
• CRDB customer then shares the secret code with the Micropay agent.
• Micropay agent completes the transaction.

• An agent sends money to one of the registered micropay super agents.
• Share a screenshot or picture of the message with us via our official agents` platform.
• Share your outlet code and you will be loaded with code.

• Tax identification Number (TIN) for the individual
• National Identification Number (Copy of the original National ID)
• Current photo of business location
• Local Council letter from the area location of business
• Trading License/ proof of existence of running business
• Two current passport photos
• Valid Contact number registered in agent’s names
• Bluetooth printer to print receipts after transactions
• Android smart phone\POS machines with 4G network to use for carrying

• Go to "Send Money" option of the menu
• Input Recipient phone number (MicroPay registered and non-registered)
• Input the amount to Transfer and Reason
• You will see a confirmation screen to review your request
• Provide your PIN and Select "Proceed"
• You will receive SMS on your handset
• The recipient receives SMS on their handset

Yes, you can. They receive a code of validation which is shared with MicroPay agent. And once code is validated they get the cash.

• Mogo
• Watu

Our offices are located at Plot 31 Kanjokya Street, Kamokya, Kampala Uganda. At The wildlife tower, 3rd floor.

Download the micropay application via your google play store. Or use the link provided to install the application: Google Play Store

• Email: info@micropay.co.ug
• Facebook: MicroPayUg
• Instagram, Threads & Tiktok: micropayug
• X (formerly known as Twitter): Micropay_Ug
• Website: https://micropay.co.ug/
• Phone: (+256) 760009339